Mar 20, 2024
INSIGHT
In the ever-evolving landscape of financial services, innovation is once again taking center stage, this time with a clear focus on meeting users precisely at their point of need. Gone are the days of cumbersome processes; instead, we're witnessing a revolution where financial solutions seamlessly integrate into everyday platforms, offering convenience like never before.
Initially, fintech disruptions streamlined access to financial services, ushering in an era of digitization and automation. Tasks like bill payments, investments, and international money transfers became as easy as a tap on a smartphone screen. However, this first wave of success primarily focused on dismantling traditional banking structures, without fundamentally changing distribution and customer acquisition methods.
But times are changing. Infrastructure players like Stripe and Plaid are reshaping the landscape, empowering developers to create novel experiences while simplifying the complexities of financial systems. It's a shift that's unsettling traditional banks and pushing them to adapt or risk becoming obsolete.
Enter the era of embedded fintech, where contextual data and signals drive the delivery of relevant financial products within platforms users already frequent. From TikTok to Ikea to Google, the concept of embedded fintech is gaining traction across various sectors, prompting questions about its true essence.
So, what exactly is embedded fintech? At its core, it's about integration, with three defining characteristics:
Non-fintech base platform: Embedded fintech resides within platforms that didn't originate as financial entities, such as marketplaces or vertical SaaS solutions.
Native user experience: Financial products seamlessly blend into the platform, ensuring a smooth journey for users without redirections to external providers.
Contextual data utilization: Offers are tailored based on contextual information, eliminating unnecessary application flows and rejections.
Take Anvyl, for instance. Known for streamlining supply chain operations, Anvyl seamlessly integrates trade financing into its platform, leveraging existing data to offer prequalified financing options with minimal hassle. Similarly, Shopify, originally an e-commerce platform, now offers payments and financing solutions tailored to merchants' needs, leveraging transaction data for precise offerings.
Why should platforms embrace embedded fintech? The benefits are manifold:
Enhanced customer retention and lifetime value: Financial services drive up customer lifetime value by improving monetization and reducing churn.
Increased attach rates with minimal acquisition costs: Services introduced within the platform see higher conversion rates due to their contextual relevance, without incurring additional acquisition expenses.
Improved economics and pricing flexibility: Embedded financial offerings boast stronger unit economics, thanks to rich data and captive user bases, allowing platforms to charge premiums for added convenience.
While embedded fintech holds immense promise, prudent navigation is crucial. Balancing balance sheet requirements, team investments, and timing is essential to harness its full potential.
In our upcoming series, we'll delve deeper into the intricacies of embedded fintech, exploring not just the "what" and "why," but also the "how." Stay tuned as we unravel the future of financial services, one embedded solution at a time.